ACCOUNT

IS THERE AN APPLICATION FOR WINDOWS PHONE?

Unfortunately, currently is not provided the application Fit2one for Windows Phone. We’re available in Apple Store and Google Play.

However, we offer a Fit2one page in a mobile version, which makes easy the access to our website within the browser of your cell phone.

We’re very available to hear your suggestions. We continuously work to ease the access and to improve our website aspect, so you can enjoy it more and continue fighting to reach your goals.

HOW CAN I CHANGE MY PASSWORD?

Sign up on www.fit2one.com, go to “My access data” (click on the arrow on the right superior area of the screen). You can change your password within this section.

CAN I CHANGE MY EMAIL ADDRESS?

You won’t be able to change your email address. Your profile is associated with your email address, if you want you can create a new account with a new email, but you will lose all the information saved in your previous account.

You must confirm your email address by using the confirmation answer, which you’ll receive on the email you typed.

Have in mind that, if a message appears, saying that there was a problem updating your settings, that means that there is already an account registered on Fit2one with that email address.

WHAT WILL HAPPEN WHEN MY SUBSCRIPTION ENDS?

After your free subscription ends, and if you don’t subscribe to the Premium payment option, you’ll change to the basic version of the app. You will have only limited access.

If you’re a Premium user and you have not paid to renew your subscription, your subscription to Fit2one will be automatically renewed for the same period of time that you’ve established initially.

HOW CAN I DELETE MY ACCOUNT?

We’re sorry about you want to quit on being a Fit2one Athlete. You can delete your account clicking on “My access data” ” http:///en www.fit2one.com and clicking on “Delete account”, in the end of the page.

We’d like you to send an email to us to support@fit2one.com telling us why you decided quitting. We value your opinion and we work on it constantly, to keep our athletes having the best experience training with our product.

Please, have in mind that deleting your account will affect all Fit2one. You have only one account on Fit2one and it is not possible to delete it partially. So if you delete your account, you won’t have access to all the products anymore, and you’ll lose all your progresses, trainings, etc. information.

HOW CAN I CHECK THE STATUS AND THE DURATION OF MY SUBSCRIPTION?

If you’re not sure of the status of your current subscription, you can check it on “My access data” on our website. There you will be able to see the next date in which your subscription will be automatically renewed or its expiration date, in case you’ve cancelled the next renovation of your subscription.

IT IS FREE TO SIGNING IN?

There are no hidden costs. The Fit2one application is totally free during 14days. Just sign in on www.fit2one.com or download our application and start with it.
You’ll have access to all settings, training programs, exercises, planning, videos, etc. for the free subscription.

I’VE REGISTERED, BUT WHY DIDN’T I RECEIVED THE CONFIRMATION EMAIL?

Thanks for signing in on Fit2one. You’re just about to be in the best shape of your life. If you want to confirm your account, but you can’t find the confirmation email, look for it on the “unwanted emails” or spam.
If you can’t find it there, please contact our Customer Support department (support@fit2one.com) and we will send it to you again, so you can start immediately.

IS FIT2ONE AVAILABLE IN OTHER LANGUAGES?

You can change the language on the website or the app. To do it, go to the language tab on the left superior area of the screen on www.fit2one.com or in the app.
Besides Spanish, we also offer our app in Catalan, Basque, English, Portuguese, French, Dutch, Russian and Brazilian… and we will continue expanding to other languages very soon.

SUBSCRIPTION

I’VE JUST PAID FOR MY SUBSCRIPTION; CAN I START THE SUBSCRIPTION PERIOD AFTER?

Due to technical reasons, you can delay the activation of Fit2one. Your subscription Fit2one starts on the payment day.

HOW THE SUBSCRIPTION WORKS?

While you’re subscribed to Fit2one, you’ll have access to all trainings on Fit2one and you’ll enjoy of every benefit of your Personal Online Trainer. You’re going to create and receive your customized training plan. Fit2one is activated immediately after you pay and it continues being active during the chosen period. After that period, Fit2one will automatically renew via the payment method selected before. You can cancel the automatic renovation anytime (write us to support@fit2one.com requesting the subscription cancellation), and keep using Fit2one until the end of the subscription period you’ve paid for. Keep on training with Fit2one to have a healthy, athletic and dynamic lifestyle.

The prices on euros for the corresponding subscriptions that we offer on our website are:

• 12 months for 9´99 €

The subscription prices can vary on the app stores.

THE APPLICATION INCLUDES A SPECIFIC TRAINING ROUTINE?

Fit2one allows you to create training plans online customized only for you. Each one of them customized to optimize your individual progress. Based on your physical shape level, your goals, the number of trainings or the duration of the weekly sessions you wish, the date of your competition, adapting to your possible disorders, your personal progresses on the training, etc, the extraordinary customization is the reason why so much people over the world are using Fit2one to achieve their goals. Do you want to burn fat? To build muscle? To run faster? Become a better athlete. No matter what your objective is, get Fit2one and you’ll get it.

PAYMENT METHODS FOR THE PURCHASING AND SUBSCRIPTION RENOVATION

You can pay Fit2one through your banking card.

Your card will activate Fit2one instantly after the payment. If Fit2one is not active after the payment and you did not receive any error message, please contact our Customer Support Service (support@fit2one.com).

CREDIT CARD

1. You can pay for Fit2one in a simple and safe way using your credit card on our website. We accept Visa, MasterCard and American Express.
We work with the payment platform Stripe, the information of your credit card will be encrypted using SSL. Thanks to this, the security standards for the payment with credit card are highly safe.

HEALTH

PATHOLOGIES AND FIT2ONE. A CONTRADICTION?

In general, physical activity has a positive effect on many pathologies, as a good physical condition, as in any other person, has beneficial effects for the functioning of our organisms.

Fit2one includes the possibility of selecting within its training programs and scopes a special attention to pathologies like arterial hypertension, osteoporosis, diabetes type II, obesity, cholesterol and/or triglycerides excess, backaches, metabolic syndrome, EPOC, multiple sclerosis or fibromyalgia.

These programs have been supervised by a professional medical team, however, Fit2one is not a medical organization and you must not only trust this orientation and information instead previously consulting your doctor. The only person that can tell you if Fit2one is appropriate for you is your doctor. These programs do not replace your doctor advise, diagnosis or treatment.

Even if your doctor gives you green light to train with Fit2one, we recommend you to never train alone, as if an emergency occurs, your partners will be able to help you quickly.

EXTREME HOT, EXTREME COLD, EXTREME STRESS

Fit2one also gives you the chance of doing your training sessions outside, however your health is very important for us, so we want to warn you that you must not train outside with extreme temperatures, both in the summer and the winter. High temperatures and direct solar light can cause you serious circulatory issues, sunstrokes or other health problems. Some symptoms are nauseas, dizziness, headache, cramps and even lack of coordination and loss of consciousness. When we’re exposed to the extreme hot, the tension on the body is so high that it is not able to use the stimulations of the training to turn them into benefits. So when the temperatures are high in the summer, choose inside places or the morning hours or in the evening to do your training session, especially in the early morning, when the air is fresher and more pure. Don’t forget about drinking a liter of water by day, either if you exercise or if you don’t.

But even during the winter one has to be careful: you should not train with extreme cold on the street, with temperatures under zero degrees. The very cold air unchains sort of inflammatory stimulus in the respiratory organs that make them very vulnerable to any kind of infections, even pneumonia. If you notice pain or coughing when you’re breathing, it is a secure signal that your respiratory tract is not tolerating the cold. In that case, you should not exercise outside under any circumstances. Besides the freezing risk (on the face, for example) or hypothermia increases significantly. If you can, during the winter, exercise at noon. Besides it is the warmest moment of the day, it is also the best moment for you to take the sunlight. This stimulates the production of vitamin D, which is very difficult during the winter. And this will put you in a better mood!

AT WHAT TIME SHOULD I TRAIN?

That’s a very individual question and we can’t give a general answer. Is you who has to discover when is better for you to train. It depends a lot of your metabolism and your lifestyle. Try to train at different hours and see when you get the best results.

SAY “NO” TO DRUGS

Drugs consumption should be avoided by all athletes (both on Fit2one as any other), but we want to make it clear.

The one who has taken drugs the same day or days before training is exposed to an endless risk. The training has a huge impact on the body: the nervous system, the hormones, the heart, the blood circulation, the metabolism and the muscles that work at full capacity, so the body is very sensitive. Drugs can affect massively the processes that are being carried out, and even reverse them and cause fake reactions. Some of the known consequences that have training under drugs’ influence are the following: cramps, dehydration, high cardiac frequency or strokes, breaking of the striated muscles or renal failure, alteration on the pain perception and the motor skills (that can cause injuries), lack of coordination, wrong sending or loss of impulses.

In addition you should avoid taking medication and substances that have stimulating effects and that increases the mileage. Besides they can be very addictive, it is known very little about their real effect, which represents an endless risk. In particular, all these substances do not give much information about their ingredients and even hide it. The main dangers are the hormonal system alteration, heart frequency, nervous activity, etc.

Psychological effects, duration and time of elimination of the drugs or substances that accelerate the mileage are unpredictable, so days or weeks after their consumption still can be found remains of them in the body, and the mentioned effects can appear during a long period. Don’t forget that the most of these substances are very toxic and that simply, for that reason, they should not be in an athlete’s body. Fit2one and drugs are the biggest contradiction that can exist. It would not have to be difficult for you to choose the right thing.

PREGNANCY: WHAT HAVE I TO KNOW DURING AND AFTER?

Trainings established by Fit2one are not appropriate for pregnant women, no matter in what phase they are. The techniques, the cardiac frequency and the intensity represent an immeasurable risk for the mother and the child; besides that, when the belly have a certain size, it is impossible to do certain movements.

After pregnancy, you should not start with Fit2one until consulting with your doctor, as the pelvic floor, the abdominal muscles and the articulations have to recover first. The time that should pass after the pregnancy before starting again has to be determined by a specialist.

PRECAUTIONS WITH DISEASES. CAN A COLD BE DANGEROUS?

If you’re constipated, you have the flu or any other disease, you must quit on training. When the immunologic system is weak, the positive effects of the training become negative. The risk of suffering an inflammation of the cardiac muscle increases significantly. Be especially careful with diseases that cause fever, we ask you to consult with your doctor, he will tell you how much time you must rest.

OVERTRAINING: HOW MUCH IS TOO MUCH?

The overtraining is the consequence of training continuously and too much and/or with a very high intensity with insufficient recovery periods, too short and/or too scarce. The stress factors that affect other aspects of the life contribute to the development of overtraining. Even if there is no a unique diagnosis, the overtraining is classified in general as a physical decay. It is a bad functioning of the nervous and hormonal systems that is showed by extreme fatigue, headache, problems to sleep and concentrate, very high heart frequencies or very low and bad mileage. If you think you can be presenting overtraining, it is important to take a pause and immediately go to your doctor.

The only way of prevent these symptoms is to take regular pauses to recover. To sleep well and enough time and to have a balanced diet, rich in vitamins and minerals that are two main factors.

So allow you to relax and to take brief pauses constantly instead of taking one long pause. If you don’t take enough time to recover, you take the risk of overtraining. So, the dangers are (besides the mentioned symptoms) fatigue, fractures, injuries and a high probability to contract infections. And if you suffer overtraining once, you’re going to need weeks or months until you’re on top